3. Cookie Policy

Q: How long does shipping take?

Orders are usually processed within 1 to 3 business days.After dispatch, delivery usually takes 3 to 7 business days.Delivery times are estimates and may vary during busy periods or due to carrier delays.

Q: Do you offer returns?

Yes, Kelwear offers a 30-day money-back guarantee.Please get in touch with us within 30 days of receiving your order at:info@violetandhenry.com

Q: How do I start a return?

Email us at:info@kelwear.comPlease include your name, order number, reason for return and photos if the item is damaged, faulty or incorrect.

Q: What if my item is faulty or incorrect?

Please contact us as soon as possible at:info@kelwear.comInclude your order number, a description of the issue and clear photos.We will review the issue and help you with the next steps.

Cookie Policy

Last updated: Today

This Cookie Policy explains how Kelwear may use cookies and similar technologies on Violetandhenry.com.

What are cookies?

Cookies are small files stored on your device when you visit a website.

They help websites work properly, remember preferences, improve performance and support features such as checkout and shopping carts.

How we use cookies

We may use cookies to:

Keep our website working properly
Remember items in your cart
Support checkout functionality
Analyse website traffic
Improve website performance
Understand how customers use our website
Support marketing and advertising, where applicable

Shopify cookies

Because our store is hosted on Shopify, Shopify may use cookies and similar technologies to support store functionality, checkout, security and analytics.

Managing cookies

You can manage or disable cookies through your browser settings.

Please note that disabling some cookies may affect how our website works.

Third party cookies

Some third party services used on our website may also use cookies.

This may include analytics, advertising, payment or website performance tools.

Contact us

For cookie related questions, contact us at:

info@violetandhenry.com

How long does shipping take?

Orders are usually processed within 1 to 3 business days.

After dispatch, delivery usually takes 3 to 7 business days.

Delivery times are estimates and may vary during busy periods or due to carrier delays.

Where do you ship from?

Some orders are shipped directly from our trusted suppliers.

This may include suppliers located overseas, including China.

We do this to make fulfilment more efficient and avoid unnecessary handling delays.

Do you offer free shipping?

Yes, we offer free shipping across the USA.

Do you offer returns?

Yes, Kelwear offers a 30-day money-back guarantee.

Please get in touch with us within 30 days of receiving your order at:

info@violetandhenry.com

How do I start a return?

Email us at:

info@kelwear.com

Please include your name, order number, reason for return and photos if the item is damaged, faulty or incorrect.

What if my item is faulty or incorrect?

Please contact us as soon as possible at:

info@kelwear.com

Include your order number, a description of the issue and clear photos.

We will review the issue and help you with the next steps.

Who pays for return shipping?

For change of mind returns, size changes or unwanted items, the customer is responsible for return shipping costs.

If the approved return address is with our supplier in China, the customer is responsible for sending the return there.

This does not limit your rights under the American Consumer Law.

When will I receive my refund?

Once your return has been received and approved, we will process your refund to the original payment method.

Your bank or payment provider may need additional time to complete the refund.

Still have questions?

Our team is happy to help. We reply to every message within 24 hours.

Email us