4. Payment Policy

Q: How long does shipping take?

Orders are usually processed within 1 to 3 business days.After dispatch, delivery usually takes 3 to 7 business days.Delivery times are estimates and may vary during busy periods or due to carrier delays.

Q: Do you offer returns?

Yes, Kelwear offers a 30-day money-back guarantee.Please get in touch with us within 30 days of receiving your order at:info@violetandhenry.com

Q: How do I start a return?

Email us at:info@kelwear.comPlease include your name, order number, reason for return and photos if the item is damaged, faulty or incorrect.

Q: What if my item is faulty or incorrect?

Please contact us as soon as possible at:info@kelwear.comInclude your order number, a description of the issue and clear photos.We will review the issue and help you with the next steps.

Payment Policy

Last updated: Today

At Violet & Henry, we aim to make checkout simple and secure.

Accepted payment methods

We accept the payment methods available at checkout.

These may include:

Credit card
Apple Pay
Google Pay
Shop Pay
Other secure payment methods shown at checkout

Secure checkout

Your payment information is handled through secure payment providers.

Kelwear does not store full credit card details.

Payment authorisation

By placing an order, you confirm that you are authorised to use the selected payment method.

If your payment is declined, your order may not be processed.

Currency

Prices are shown in the currency displayed on our website at the time of purchase.

Any currency conversion fees, bank fees or card provider fees are the responsibility of the customer.

Payment issues

If you experience a payment issue, please check your payment details or contact your bank or payment provider.

You can also contact us at:

info@violetandhenry.com

How long does shipping take?

Orders are usually processed within 1 to 3 business days.

After dispatch, delivery usually takes 3 to 7 business days.

Delivery times are estimates and may vary during busy periods or due to carrier delays.

Where do you ship from?

Some orders are shipped directly from our trusted suppliers.

This may include suppliers located overseas, including China.

We do this to make fulfilment more efficient and avoid unnecessary handling delays.

Do you offer free shipping?

Yes, we offer free shipping across the USA.

Do you offer returns?

Yes, Kelwear offers a 30-day money-back guarantee.

Please get in touch with us within 30 days of receiving your order at:

info@violetandhenry.com

How do I start a return?

Email us at:

info@kelwear.com

Please include your name, order number, reason for return and photos if the item is damaged, faulty or incorrect.

What if my item is faulty or incorrect?

Please contact us as soon as possible at:

info@kelwear.com

Include your order number, a description of the issue and clear photos.

We will review the issue and help you with the next steps.

Who pays for return shipping?

For change of mind returns, size changes or unwanted items, the customer is responsible for return shipping costs.

If the approved return address is with our supplier in China, the customer is responsible for sending the return there.

This does not limit your rights under the American Consumer Law.

When will I receive my refund?

Once your return has been received and approved, we will process your refund to the original payment method.

Your bank or payment provider may need additional time to complete the refund.

Still have questions?

Our team is happy to help. We reply to every message within 24 hours.

Email us